Exchange & Replacement Policy

Apex Silver Jewellery Exchange & Replacement Policy

At Apex Silver Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward exchange and replacement process. Please read the following policy carefully:

1. Eligibility for Exchange:

  • Items can be exchanged within 15 days from the date of receipt.

  • To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Exchange Process:

To initiate an exchange, please contact our customer support team at roopjewellers1960@gmail.com or WhatsApp us at (+91) 95992 85000 with your order number.

3. Refund Process:

Once the returned item is received and inspected, we will process your refund within 14-15 business days.

4. Damaged or Defective Items:

If your item is damaged or defective, please contact us immediately with a photo so that we can arrange a replacement or refund at no additional cost.

For any further questions or assistance, feel free to email us at roopjewellers1960@gmail.com or WhatsApp us at (+91) 95992 85000.